Delivery Information

At Ali Zahra, we are committed to delivering your orders safely and on time. Please review our delivery information below.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation or order verification.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons or promotional events, processing times may be slightly longer.

Delivery Time

Estimated delivery times are:

• Within Pakistan: 2–5 business days

• International Orders: 7–15 business days (depending on the destination and customs clearance)

Please note that delivery times are estimates and may vary due to courier services, weather conditions, public holidays, or customs procedures.

Shipping Charges

• Shipping charges are calculated based on your delivery location and will be displayed during checkout.

• Free shipping promotions may be offered from time to time on selected products or minimum order values.

Order Tracking

Once your order has been dispatched, you will receive a tracking number (where available) via email, SMS, or WhatsApp so you can monitor your shipment.

Delivery Address

Please ensure your shipping address, phone number, and other delivery details are correct before placing your order. Ali Zahra is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Delivery Attempts

If the courier is unable to deliver your package after multiple delivery attempts, the order may be returned to us. Additional shipping charges may apply for re-delivery.

International Orders

International customers are responsible for any customs duties, import taxes, or other local charges imposed by their country's customs authorities. These charges are not included in the product price or shipping fee.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery. We will investigate the issue and provide an appropriate resolution as quickly as possible.

Contact Us

Ali Zahra
Address: Hajipura Road, Sialkot 51310, Pakistan
Phone: +92 302 5525499
WhatsApp: +92 302 5525499

For any questions regarding shipping or delivery, please contact our customer support team. We are always happy to assist you.